Reference

Legal terms for samurai 69 accounts

samurai 69 Legal sets out how your account, wallet records and access requests are handled in Indonesia.

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samurai 69 Legal terms for samurai 69 accounts
CONTACT POLICY HELP

Where to ask about Legal terms

A clear contact route matters when a Legal question affects your account or wallet status. We separate account access questions from payment receipt checks so your request reaches the right operational path.

Account access Ask our account support route about phone verification, sign-in trouble, profile corrections or a request to close your account. We use the account details you provide to locate the correct record and will not ask you to disclose your password.
Wallet status Use the cashier support path when DANA, OVO, GoPay or QRIS status does not match your receipt. Add the payment rail, amount shown in your account and transaction reference so we can check the record without requesting unnecessary wallet credentials.
Policy request For a Legal clarification, correction request or access question, state the exact section and account action involved. We can explain how the policy applies, while eligibility and availability remain matters that depend on local law.
DATA AND ACCOUNT CARE

How we handle your Legal requests

We keep policy handling tied to practical account events rather than vague promises. Phone verification helps us connect an access request to the right account, while payment references help us trace a…

Account records

When you open an account, we use the details needed to create and maintain that account, including the phone verification step before access. A correction request should identify the field that is wrong and the account route where it appears.

Payment references

A cashier check may contain the selected rail, such as QRIS, OVO, GoPay, DANA, BCA, BRI, Mandiri or BNI transfer details. We use the reference to reconcile status, not to request your wallet PIN or online banking password.

Cookies

Cookies and similar storage can keep a session connected while you move from login to a legal page or the cashier path. You can adjust browser controls, but disabling essential storage may interrupt account access or policy acknowledgement.

Account security

Keep your password private and use your own device when completing phone verification. If you see an unfamiliar sign-in or account change, contact account support promptly with the time and device path so we can review the access record.

Data retention

We retain account, payment and support records only as long as needed for service operation, dispute handling, security checks and applicable legal duties. A deletion request may not remove records that we must preserve for those purposes.

Policy changes

If a Legal term changes, we will present the updated wording through the relevant account or policy path. You should check the page before using the lobby again, especially if your access location or payment route has changed.

Legal answers before opening an account

These Legal answers focus on the questions we expect you to ask before creating an account or sending a payment request. They cover local access, personal data, wallet records, corrections and contact steps. If your situation is not covered, use the policy contact path and include only the details needed to identify your request.

Our Legal page explains account creation, phone verification, local access, payment records, cookies, security, retention and requests to correct or remove data. It is written for your use before opening an account and applies alongside any specific notice shown during an account or cashier action.

Access depends on local law. Before opening an account, you must decide whether use is permitted in your location and follow the account checks shown to you. We do not treat a payment rail or an available page as permission to bypass a local restriction.

Phone verification connects the access request to the account record and helps reduce mistaken or unauthorised changes. Complete the verification step with your own phone before account access, and contact account support if the code does not arrive or the number needs correction.

We may record the selected payment rail, receipt reference and account status so a cashier question can be checked. This does not require your wallet PIN. Send only the reference and visible status needed to investigate a mismatch between your account and payment receipt.

Yes. Contact the policy request route, identify the account field that needs correction and explain what is inaccurate. We may ask for a reasonable account check before changing personal data, and some payment or security records may need to remain available for legal or dispute reasons.

We keep account, payment and support records for as long as needed to operate the account, investigate disputes, protect access and meet applicable legal duties. When those needs end, records are removed or handled according to our retention process and any valid request that applies.

Use the account support path for access, verification or profile questions, and the cashier support path for DANA, QRIS, OVO, GoPay, bank transfer or virtual account status. For a policy clarification, name the relevant Legal topic and include your account identifier without sharing a password.

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